Terms & Conditions

Mary Lake-Thompson Ltd Ordering Requirements, Terms & Conditions

Minimum Orders

  • Opening order dollar amount of $250.00
  • $150 on reorders.
  • Lead times vary depending on the season. Due to the fact that our products are handmade it is hard to determine exactly when your order will ship. Please contact our office for current lead times.
  • Orders need to be submitted through our website or in writing by fax or e-mail.

If you have any questions please feel free to contact us at: 

Terms

  • Prices are subject to change. Prices on your final invoice may not match your original order confirmation if applicable price changes have occurred in the interim.
  • Credit card is required for the first three orders.
  • For timely processing of your order please contact us with your credit card information as soon as possible. Failure to provide this information at the time of ordering may result in your order being delayed without immediate notice.
  • International shipments must be paid by credit card. (Exception for our Canadian customers)
  • Please inquire about Net 30 terms. We do not ship orders COD.
  • Payment terms must be finalized before your order will be released into production.
  • Customers with declined credit cards will be notified and their orders temporarily held until the problem can be resolved. Orders will not be stored for more than 4 weeks.
  • Reorders on past due accounts will not ship until the account has been paid in full.
  • Account statements are sent out on a monthly basis.
  • NSF check—$25.00 charge will automatically be added to your account and your Net 30 terms will be revoked.
  • We reserve the right to refuse service or Net 30 terms to any account based on account history.
  • All backorders under $60 or older than 90 days will be cancelled unless otherwise requested by the customer.
  • Backorders will ship when available without notice.
  • Requests for UPC labeling of our product will incur a 3% convenience fee.

Shipping

  • All orders will be subject to shipping charges which are added onto the order total at the time of shipping.
  • All shipments are sent UPS unless otherwise requested and the receiver has provided a shipper account number.
  • Requests to ship using FedEx will incur a 3% processing fee which will be automatically added to the order total.
  • Shipping cost generally falls between 10%-15% of your order total. These shipping rates may not apply to orders under $200, outside the contiguous United States, or containing heavy freight.
  • International customers are responsible for entry into the destination country including freight forwarding arrangements, customs clearance, brokerage charges, import duties, customs fees, tariffs and taxes. Fees for orders denied by customs or refused by customer will not be refunded.

Claims & Returns

  • All claims for discrepancies and/or damages must be reported within fourteen (14) days from receipt of shipment.
  • Returns made without authorization or due to the error of the customer may be subject to a 15% restocking fee.
  • Refunds may take up to fourteen days to be processed.
  • Measurements listed in this catalog are here to help you envision the size of the products and are approximate. Sizes may vary slightly.

Customer Service

Hours Monday–Friday: 8:00am–3:30pm P.S.T

Cancellation Policy

  • If you must cancel an order please contact us by phone at 800/279-8352 or 530/533-9073.
  • Freight costs for refused orders will not be refunded and customers will also incur a 15% restocking fee for product.
  • Any shipment that needs to be reshipped will incur additional freight charges.

PRICING DISCLAIMER

Prices presented on this website are subject to change. If prices differ between the time the order is placed and when the order is invoiced, the current price at time of billing will take precedence.